Adding activities against an organization in SalesTown CRM helps in tracking tasks, follow-ups, and interactions, ensuring that all necessary actions are documented and completed.

 This guide provides detailed steps on how to add an activity against an Organization.

Adding an Activity from the Organization Detail View

1. Navigate to the Organization Section

  • On the dashboard, locate the main menu. Click on the Contacts< Organization option to access the Manage Organization page.

2. Select the Organization

  • In the Organizations list, find and click on the organization to which you want to add an activity.

  • A detailed view of the selected organization will appear.

3. Fill in Activity Details in the Form

  • In the organization detail view, click on the Add Activity button.

  • A form will appear where you can enter the activity details such as

  1. Activity purpose (call, email, meeting, task, etc.), 

  2. Activity title, 

  3. Date,

  4. Time from and time to, 

  5. Description

  6. Lead field with search function  (to select the lead against which the activity will be logged)  

  7. Assigned To

  8. Mark as Done Option

  • Click Add Activity to save the activity. Activity will be scheduled against the chosen lead.

 

Tips for Effective Activity Management

  • Set Reminders: Use reminders to ensure you don’t miss important activities.

  • Categorize Activities: Use different activity types to categorize tasks and interactions for better tracking.

  • Update Regularly: Keep the activities updated to reflect the current status and progress.

Troubleshooting and Support

  • Data Entry Issues: Double-check that all required fields are completed correctly when adding an activity.

  • Technical Problems: Clear your browser cache or try a different browser if you experience technical difficulties. Contact the SalesTown support team at support@salestown.in.